gool11 Privacy Policy — Your Data, Our Responsibility

1 Introduction

Gool11 (https://gool11.net) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that protecting each member's personal information is one of our most important responsibilities.

This privacy policy ("Policy") applies to all users of gool11's website, app, and services. It explains what types of information we collect, how we use it, and the steps we take to keep your data secure.

By using gool11's services, you are deemed to have agreed to this privacy policy. We recommend reading it carefully before using our services.

2 What Information We Collect

Gool11 collects the following types of information to deliver its services and ensure security:

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Mobile number, email address, and residential address.
• Financial Information: Account numbers for Mobile Banking, Nagad, Rocket, or other payment methods (used solely for transaction verification).
• Device Information: IP address, browser type, operating system, and device information.
• Usage Information: Login time, gaming history, betting patterns, and transaction records.
• Cookie & Tracking Information: Browsing behavior, preferred games, and session data.

We only collect information that is necessary. No excessive or irrelevant data is requested.

3 Use of Information

Gool11 uses the collected information for the following purposes:

• For account registration, verification, and management.
• To process deposits and withdrawals.
• To prevent fraud through KYC (Know Your Customer) verification.
• To provide customer support services.
• To send you personalized promotions and bonus offers (subject to your consent).
• To analyze and improve platform security, stability, and performance.
• To comply with legal obligations and regulatory requirements.
• To help prevent money laundering and other unlawful activities.

4 Data Sharing & Disclosure Policy

Gool11 never sells or rents your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with approved payment partners, including Mobile Banking, Nagad, and Rocket, to process transactions.
• Legal Authorities: In cases involving court orders, official requests from investigative agencies, or other legal obligations.
• Technology Partners: Trusted technology providers that support platform operations, all operating under strict confidentiality agreements.
• Fraud Prevention: With relevant authorities for investigating fraud or unlawful activity.

Your information will not be shared for any reason beyond the circumstances described above. In every instance of data sharing, only the minimum necessary information is disclosed.

5 Cookie Policy

Gool11 uses various types of cookies to enhance your browsing experience. The types and purposes of these cookies are outlined below:

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.

6 Data Security Measures

Gool11 uses industry-leading security technology to protect your data. Our security measures include:

• Data transfer is secured via 256-bit SSL/TLS encryption.
• Passwords are stored using bcrypt hashing — no one can view your password directly.
• Sensitive data stored on servers is protected with AES-256 encryption.
• Automated security alert system to detect suspicious login attempts.
• Regular security audits and vulnerability assessments.
• Physical security and restricted access at our data centers.

7 Your Data Rights

As a gool11 member, you have the following rights regarding your personal information:

• Right to Access: You may request details of what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your data be temporarily suspended.
• Right to Opt Out: You can opt out of marketing communications at any time.
• Right to Portability: You may request a copy of your data in a specified format.

To exercise any of the rights above, email us at [email protected]. We typically respond within 7 business days.

8 Minor Protection Policy

Gool11 does not knowingly collect information from anyone under the age of 18. Use of gool11's services by minors is strictly prohibited.

• Age verification steps are taken at the point of registration.
• If an account holder is suspected to be a minor, verification is initiated immediately.
• If an account is confirmed to belong to a minor, all data is deleted and any deposited funds are not refunded.
• If you become aware that your child has created an account, please notify us immediately.

9 Data Retention Period

How long gool11 retains your data depends on the type of information and applicable legal requirements:

• Account Information: For the duration your account is active and up to 5 years after closure.
• Transaction Records: A minimum of 7 years as required by financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Log: Up to 2 years for dispute resolution purposes.
• Cookie Information: 30 to 180 days, depending on the cookie type.

Once the retention period expires, data is automatically deleted or anonymized so it can no longer identify you.

10 Privacy Policy Updates

Gool11 reserves the right to update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified via your registered email or SMS.
• Updated policies take effect 7 days after publication.
• If you do not agree to the updated policy, you may request to close your account.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available around the clock in the bottom-right corner of the website.
• Response Time: Typically within 24–48 hours.

We respond to data rights requests within 7 business days of receipt. Complex requests may take up to 30 days.

For answers to more frequently asked questions, visit our FAQ Page View.